Your Jewelry, Your Questions, Our Answers

How do I determine my ring size?

You can determine your ring size by using a ring sizer, measuring an existing ring, using a printable ring size guide, or visiting a jeweler. 

What are the different types of metal options for jewelry?

Common metal options for jewelry include gold (in various colors such as yellow, white, and rose), sterling silver, platinum, titanium, and stainless steel. Each metal has unique properties, durability, and aesthetics, allowing for a wide range of choices to suit individual preferences and budgets.

How can I clean and maintain my jewelry?

To clean and maintain your jewelry, use mild soap and warm water, avoid harsh chemicals, store them properly, and have them professionally cleaned and inspected periodically.

What is the best way to choose a diamond engagement ring?

When choosing a diamond engagement ring, consider the 4Cs (carat weight, cut, color, clarity), budget, personal style, and preferences. Consult reputable jewelers, examine diamond certificates, and prioritize a balance between quality and value.

What is the difference between natural and lab-grown diamonds?

Natural diamonds are formed deep within the Earth over millions of years, while lab-grown diamonds are created in a controlled environment using advanced technology. Both have identical physical and chemical properties.

Can I customize or personalize a piece of jewelry?

Yes, we offer customization and personalization services, allowing you to create a unique piece tailored to your preferences. If you have any questions about our customization or personalization, please feel free to contact us by using our contact page.

What is the return policy for jewelry purchases?

For exchanges, returns, or any other inquiries, contact us by using our contact page. Our customer support team will be happy to assist you with any questions or concerns you may have.

How do I choose the right necklace length?

To choose the right necklace length, consider factors such as personal style, neckline of the outfit, and desired look. Common options include 16-18 inches (choker), 20-24 inches (princess), and longer lengths for layered or pendant necklaces.

What is the process for resizing a ring?

The process for resizing a ring typically involves a jeweler carefully adjusting the size by adding or removing metal from the shank while maintaining the integrity and design of the ring. For exchanges, returns, or any other inquiries, please contact us with our information on our contact page. Our customer support team will be happy to assist you with any questions or concerns you may have.

 Can you provide a certificate of authenticity for gemstones?

At Diamond Chateau, we guarantee the authenticity of our gemstones. We are pleased to provide a certificate of authenticity with every gemstone purchase. This certificate serves as proof of the gemstone’s origin, quality, and characteristics. Feel free to contact us using our contact page for more information or to request a certificate.

Are the gemstones ethically sourced?

At Diamond Chateau, we are committed to ethically sourcing our gemstones. We work with trusted suppliers who adhere to strict ethical standards, ensuring that our gemstones are responsibly obtained. We prioritize transparency and sustainability in our practices. If you have any questions about our ethical sourcing, please feel free to contact us by using our contact page.

“Can I have my jewelry engraved?

To our valued customers, we are delighted to offer engravings and other customizations to personalize your jewelry. Kindly note that these special requests may require a longer processing time. We appreciate your patience, as we want to ensure every detail is perfect. Please contact us by using our contact page for more information. Your satisfaction is our priority.

How do I care for and clean gemstones other than diamonds?

To care for and clean gemstones other than diamonds, use a soft cloth, mild soap and water solution, avoid harsh chemicals, and store them separately to prevent scratching or damage.

 Can I purchase jewelry with installment payments or financing options?

We want to inform our valued customers that we currently do not offer installment payments or financing options for jewelry purchases. We apologize for any inconvenience this may cause. However, we do accept various other payment methods, and our customer service team is available to assist you with any payment-related inquiries.

 How do I know if the jewelry is hypoallergenic or suitable for sensitive skin?

To determine if jewelry is hypoallergenic or suitable for sensitive skin, look for materials like surgical-grade stainless steel, titanium, platinum, or certain types of gold. Choose jewelry labeled as hypoallergenic or designed for sensitive skin, and avoid metals like nickel that commonly cause allergies. Consulting with a jeweler or dermatologist can also provide personalized guidance.

What is the process for getting a custom-designed piece of jewelry?

Discover the possibilities of jewelry customization on our shopping page, where you can explore various options. For truly unique requests or special customizations, please reach out to us through our contact page. We’re here to bring your vision to life!

 Are the diamonds conflict-free and certified by reputable grading laboratories?

We take pride in offering conflict-free diamonds, sourced ethically and with integrity. Our diamonds are certified by reputable grading laboratories, ensuring their quality and authenticity. Shop with confidence, knowing that our commitment to ethical practices is at the heart of our business.

Can I request a specific diamond or gemstone for a piece of jewelry?

Certainly! We welcome requests for specific diamonds or gemstones to create a personalized piece of jewelry just for you. Please reach out to us with your specifications and preferences, and our team will work closely with you to find the perfect diamond or gemstone that meets your desires.

What is the warranty coverage for jewelry?

We are pleased to offer manufacturer warranty coverage for our jewelry, providing you with peace of mind. The specifics of our warranty coverage may vary depending on the product. Please refer to the documentation provided with your purchase or contact our customer service for detailed information about the duration and coverage of our warranty for your specific jewelry item.

Are there any maintenance or repair services provided for purchased jewelry?

We want to inform our valued customers that we do not offer maintenance or repair services for purchased jewelry. However, we are happy to assist you in finding trusted local jewelers who can provide the necessary maintenance and repair for your jewelry. Please reach out to us, and we’ll be glad to offer recommendations and guidance.

How long does it take for an order to be processed and shipped?

Order processing and shipping times vary based on customization, product lead time, and stock availability. Please check individual product details or contact customer support for specific information.

Can I track my order?

Yes, you can track your order using the provided tracking number to get updates on the estimated delivery time.

 Are the product images on your website accurate representations of the actual jewelry?

Yes, our product images on the website accurately represent the actual jewelry.

Can I contact customer support if I have any questions or concerns?

Yes, you can contact our customer support for any questions or concerns. Please visit our contact page for more information on how to reach us.

 Are there any additional fees or taxes added to the listed prices?

Yes, please note that there may be additional fees and taxes added to the listed prices. These fees usually include applicable taxes and standard shipping charges. The specific amount of these fees can vary depending on your location and the nature of the purchase.

What security measures do you have in place to protect my personal and payment information?

We have implemented top security measures to protect your personal and payment information. We prioritize data security and employ industry-standard protocols to safeguard your sensitive information during transmission and storage.

Do you have a physical store or showroom where I can view the jewelry in person?

Currently, we do not have a physical store or showroom for viewing jewelry in person. However, we have plans to expand in the near future and may establish physical locations to provide such an experience.

Contact Info

Phone: 504-222-2504

Email: customer@diamondchateau.com